Get support from the Information and Support Service

The Horizon scandal has left many individuals and families navigating a complex landscape of redress schemes. For those without legal representation, the process can feel daunting, confusing, and potentially overwhelming. The Information and Support Service offers a practical, supportive pathway to help applicants engage with these schemes more confidently and effectively.

What the Information and Support Service provides

– Clear guidance on eligibility and scheme scope: Understanding which redress schemes are available, who qualifies, and what each scheme covers can be challenging. The service offers plain-language explanations of the criteria, timelines, and required documentation so applicants know where they stand and what to prepare.
– Step-by-step application assistance: Completing a redress application involves several stages, including gathering evidence, articulating the impact of the Horizon issues, and submitting claims. The service can help break down these steps into manageable tasks, ensuring applications are complete and timely.
– Help with evidence and documentation: Even without legal representation, applicants often possess valuable documents and personal accounts. The Information and Support Service can advise on the types of evidence to include, how to present it effectively, and how to organise materials to support a compelling case.
– Navigation of complex processes: Redress schemes may involve technical language, deadlines, and procedural nuances. The service acts as a guide through these processes, clarifying terminology, interpreting communications, and helping applicants respond to requests from scheme administrators.
– Advocacy and liaison: While not providing legal advice, the service can support applicants in communicating with scheme administrators, ensuring questions are answered, and that requests for information are understood and acted upon. Where appropriate, staff can help identify potential barriers and propose practical solutions.
– Access to additional support networks: The Information and Support Service can connect applicants with peer support groups, independent advice services, or local organisations that offer practical assistance. This network can be invaluable for emotional reassurance and shared experiences.
– Case planning and realistic expectations: Understanding what outcomes are possible and the steps to reach them is crucial. The service can help applicants set realistic goals, outline a plan for their claim, and manage expectations regarding timelines and potential compensation.

Benefits of using the service

– Increased confidence: With clear guidance and structured support, applicants feel more capable of managing the application process without legal representation.
– Reduced risk of errors: Thorough, careful preparation helps minimise common mistakes that can delay or jeopardise a claim.
– Improved accessibility: The service is designed to be approachable for people with varying levels of language and digital literacy, ensuring information is available in plain language and multiple formats where possible.
– Greater equity: By removing some barriers associated with not having a lawyer, the service helps ensure that all applicants have a fairer chance to access redress.

Who can access the service

– Individuals applying to Horizon-related redress schemes who do not have legal representation.
– Family members or dependants supporting applicants, where applicable.
– Community organisations and advocates seeking information on how to guide others through the process.

Getting started

– Reach out to the Information and Support Service via the designated contact channels (phone, email, or online form). An initial intake will clarify your current situation, the schemes you are pursuing, and any immediate needs.
– Prepare a basic outline of your case, including dates, key events, and the impact on you or your family. This helps staff tailor their guidance to your circumstances.
– Keep all correspondence from scheme administrators and gather any relevant documents (identification, records of events, medical or financial documents, if applicable). The service can advise on what to prioritise.
– Ask questions. No query is too small. The team is there to help you understand the process and feel supported at every stage.

A note on timelines and expectations

Redress schemes often operate within fixed deadlines and structured processes. Delays can occur for a variety of reasons, including requests for additional information or reassessments. The Information and Support Service emphasises proactive planning, timely responses, and clear communication with scheme administrators to keep your application moving forward.

Conclusion

For those pursuing Horizon-related redress without legal representation, the Information and Support Service provides essential, practical support that can make a meaningful difference. By offering clear guidance, hands-on application assistance, and connections to broader support networks, the service helps applicants approach the process with greater confidence and clarity. If you’re preparing to apply, consider reaching out to discover how the service can help you navigate the path to redress.

May 11, 2026 at 12:01AM
从信息与支持服务获取帮助
https://www.gov.uk/guidance/get-support-from-the-information-and-support-service
信息与支持服务可以为没有法律代理且正在申请与 Horizon 丑闻相关的救济计划的人提供支持。

阅读更多中文内容： 在没有律师代理的情况下申请红ress 计划：信息与支持服务的作用