### Navigating the Capture Redress Scheme: A Guide for Supporting Postmasters

The Capture Redress Scheme was established to provide support and compensation to postmasters who have faced significant challenges due to the Horizon IT system. Unfortunately, many postmasters may find themselves in a position where they cannot apply for the scheme on their own behalf, whether due to personal circumstances, health issues, or other barriers. If you find yourself in a position to assist a postmaster in this situation, it is important to understand the process involved in applying on their behalf.

**Understanding the Capture Redress Scheme**

Before beginning the application process, it is crucial to familiarise yourself with the Capture Redress Scheme and the eligibility criteria. This scheme aims to compensate those who have experienced distress, financial loss, and reputational damage as a result of the errors associated with the Horizon IT system.

**Gathering Necessary Information**

The first step in assisting a postmaster with their application is to gather all necessary information. This includes their personal details, details of their role as a postmaster, and any relevant documentation regarding their experience with the Horizon system. Documents such as financial records, correspondence with the Post Office, and any evidence of losses incurred will be vital in strengthening their case for compensation.

**Understanding Authority**

It is essential to ensure that you have the authority to act on their behalf. This may involve obtaining written consent from the postmaster, allowing you to handle the application process. Without proper authorisation, you may find yourself limited in the actions you can take.

**Completing the Application Form**

The application form for the Capture Redress Scheme can be intricate and requires attention to detail. As the person applying on behalf of the postmaster, you should carefully complete this form, ensuring all sections are filled out accurately. Be thorough in detailing the postmaster’s circumstances and the impact that the Horizon issues have had on their life and career.

**Submitting the Application**

Once the application form is complete, you will need to submit it to the Capture Redress Scheme. Ensure that you comply with all guidelines provided for submission, including any requirements for documentation and deadlines for application. It may also be prudent to keep copies of everything submitted, as this will make tracking the application progress easier.

**Follow-Up and Communication**

After submitting the application, the next step is to maintain open lines of communication with the postmaster and the Capture Redress Scheme. Encourage the postmaster to remain involved in the process, providing any further information if required. Regular follow-ups can help ensure that the application is progressing and that any potential issues are addressed promptly.

**What to Expect After Submission**

Upon submission, the postmaster will be kept informed about the progress of their application. The evaluation process may take time, and it is essential to be patient while awaiting a response. Should the application be successful, the postmaster will receive information regarding the compensation awarded and the next steps to take.

**Conclusion**

Applying to the Capture Redress Scheme on behalf of a postmaster can be a daunting task, but by familiarising yourself with the process and remaining organised, you can provide invaluable support during this critical time. Your assistance can make a significant difference in ensuring that eligible postmasters receive the compensation they deserve, helping them navigate the aftermath of the Horizon IT issues with renewed hope and stability.

October 29, 2025
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