How to make a data protection complaint to the Department for Business and Trade

We are committed to handling your personal data in a way that is fair, transparent and in accordance with the law. In today’s digital landscape, your privacy matters more than ever. We recognise that the data you share with us is personal and that you entrust us with sensitive information. Our approach is designed to protect that trust while enabling us to deliver high-quality services.

Fairness at the Core
Protecting your rights and interests is central to everything we do. We handle data in ways that are proportionate, non-discriminatory, and mindful of the potential impact on you. We aim to minimise the data we collect and retain, limiting processing to what is necessary to achieve legitimate objectives. When decisions are automated or rely on profiling, we ensure safeguards are in place and that you retain meaningful options to challenge outcomes.

Transparency in Practice
We believe you have a right to know what data we hold, why we hold it, how long we store it, and who it is shared with. Our privacy notices are clear and accessible, outlining the specific purposes for which we process your data and the lawful basis for doing so. We strive to communicate in plain language, avoiding unnecessary jargon, so you can make informed choices about your information.

Compliance with the Law
Our data practices are designed to align with applicable data protection laws and regulations. This includes implementing technical and organisational measures to safeguard data, conducting regular assessments of risk, and maintaining robust records of processing activities. We are committed to addressing data protection and privacy concerns in a timely and responsible manner, and we continuously monitor regulatory developments to stay compliant.

If You Are Dissatisfied, How to Make a Complaint
We recognise that you may have concerns about how we have handled your data. If you are dissatisfied with our data practices or the way your information has been processed, this process outlines how you can make a complaint:

1) Start with our internal process
– Reach out to our dedicated privacy team via the contact details provided in our privacy notice.
– Provide a clear description of your concern, including any relevant dates, data types, or decisions you feel are inappropriate.
– We will acknowledge your complaint promptly and provide you with a written timeline for investigation.

2) Investigation and response
– Our privacy team will investigate your complaint, review the data processing activities in question, and assess whether they conform to our stated policies and applicable laws.
– We may request additional information to facilitate the investigation and will keep you informed of progress and any interim steps.

3) Resolution
– After completing the review, we will communicate our findings and any remedial actions we will take, if necessary.
– If changes are required, we will implement them and inform you of the changes and the expected impact.

4) External escalation
– If you remain dissatisfied after our internal process, you may have the right to escalate your complaint to the appropriate supervisory authority or data protection regulator in your jurisdiction.
– We will provide you with the necessary information to pursue an external review, including contact details and any required forms.

Ongoing Commitment
Our promise extends beyond compliance. We are dedicated to continuously improving our data practices, fostering a culture of privacy by design, and maintaining open channels for feedback. You can help us improve by sharing your experiences, questions, or concerns with our privacy team.

Final note
Your privacy is a fundamental right, and protecting it is a shared responsibility. We are committed to handling your personal data with integrity, clarity, and accountability, and we stand ready to address any questions or concerns you may have about our data practices.

June 24, 2026 at 03:34PM
如何向商务与贸易部提交数据保护投诉
https://www.gov.uk/guidance/how-to-make-a-data-protection-complaint-to-the-department-for-business-and-trade
我们致力于以公平、透明且符合法律的方式处理您的个人数据。如果您对我们处理您的数据的方式不满意，本流程将说明您如何提出投诉。

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